Frequently Asked Questions
We know you might have a few questions before you hit that buy button. That’s totally normal. Here are the answers to the things we hear most often. If you don’t find what you’re looking for, just drop us a line at [email protected].
How long does shipping take?
We want your order to feel like a little surprise arriving at your door. Most orders are processed within 1-2 business days. After that, standard shipping usually takes between 5 and 10 business days depending on where you are. You’ll get a confirmation email the moment your package leaves our hands.
Can I return an item if it doesn’t work out?
Of course. Sometimes things just aren’t a perfect match. You have 30 days from the day your order arrives to request a return. Items just need to be unused and in their original packaging. Once we receive your return, we’ll process your refund within 5 business days. It goes back to your original payment method.
What payment methods do you accept?
We keep things simple and secure. You can pay with major credit cards like Visa, Mastercard, and American Express. We also accept PayPal and Apple Pay. All transactions go through encrypted payment gateways, so your financial details stay private.
How do I track my order?
As soon as your order ships, we’ll send you a tracking number by email. You can use that number on our website or directly on the carrier’s site to see where your package is. If you ever have trouble locating that email, just reach out to us and we’ll resend it right away.
How do you make sure your products are good quality?
We personally test every product before it earns a spot in our store. We only work with manufacturers who share our standards. If something arrives damaged or doesn’t perform the way it should, tell us within 7 days and we’ll make it right with a replacement or a full refund.
What do you do with my personal information?
Your privacy matters to us. We only collect the information we need to process your order and keep you updated. We never sell your data to third parties. We follow GDPR and CCPA guidelines, which means you can request to see, change, or delete your personal information at any time. Just email us and we’ll take care of it.
Do you ship internationally?
Yes, we do. We ship to most countries around the world. International orders typically take a bit longer, usually between 10 and 20 business days. Please note that customs fees or import taxes might apply depending on your country’s rules, and those are the responsibility of the buyer.
How can I contact customer service?
We’re here to help. The fastest way to reach us is by email at [email protected]. We typically respond within 24 hours on weekdays. Whether you have a question about a product, your order, or anything else, we’re happy to chat.